Return & Exchange

You must submit any exchange or return request within 7 calendar days of receiving the goods. Claims made after this period may not be eligible for processing, especially for second-hand or refurbished items.

If the return is due to a defect or error on our part, Animus Corporation will cover the return shipping costs. For other return reasons, buyers may be responsible for shipping fees unless otherwise agreed upon in writing.

Refurbished products are eligible for returns only if defective on arrival. Otherwise, they are covered by a limited warranty. Please refer to your invoice or speak to our team to understand your product’s specific return eligibility.

Return processing typically takes 3 to 5 business days after receiving the returned item. Refunds or replacements are issued promptly once we complete the inspection and validate the condition of the returned goods.

We require that items be returned in their original condition, including packaging, accessories and serial labels. Slight packaging damage may be acceptable if the product is untouched, but final approval is at our discretion

We accept returns for items that are defective, damaged upon arrival or incorrectly shipped. All return requests must be made within 7 days of receipt and products must be returned in their original packaging with all accessories included.

Due to the nature of bulk transactions, returns for "change of mind" are generally not accepted. We recommend confirming all specifications and quantities before finalizing orders. Exceptions may apply under specific conditions and require prior approval.

To initiate a return, contact our support team with your order number, photos of the issue and a description of the fault. Our team will review the case and guide you through the next steps, including return shipping instructions.

n certain cases, a restocking fee may be applied, particularly for large-volume returns or products that require special handling. All fees will be communicated transparently during the return approval process.

Yes, if you receive an incorrect item, we’ll arrange for an exchange or refund. You must notify us within 7 days of receiving the shipment and the product must be unused, in original condition and accompanied by the invoice.