Frequently Asked Questions

Yes, all our refurbished electronics come with a limited warranty that covers functionality and workmanship. Warranty duration and conditions vary by product type and are clearly communicated before finalizing the order.

Depending on the product and availability, we may offer sample units for evaluation. This enables clients to assess quality and compatibility before committing to larger bulk purchases. Contact our team to discuss eligibility.

Yes, we ship internationally and work with trusted courier partners to ensure timely and secure delivery. Shipping costs and delivery timelines vary based on order size, destination and selected shipping method.

You can reach out to our dedicated support team via email or phone. We prioritize fast and professional assistance for any order-related concerns, ensuring a seamless experience from inquiry to after-sales support.

Absolutely. Once your order is dispatched, we provide a tracking number along with shipment details. You can use this number to monitor the status of your delivery through our logistics partner's website or our customer service.

All products undergo strict quality control checks by our technical specialists. Refurbished and second-hand items are tested, cleaned and verified for functionality, ensuring they meet industry standards and customer satisfaction.

Yes, we offer tiered discounts based on order volume, frequency and customer relationship. Regular clients and high-volume buyers often receive exclusive pricing, early stock access and priority handling.

If a shipment is delayed or lost, our logistics team works closely with the courier to resolve the issue. We keep you informed throughout and, where applicable, provide insurance support or arrange for a replacement.

To place a wholesale order with Animus Corporation, browse our catalog, select desired products and quantities and contact our sales team directly. We ensure a smooth ordering process and personalized assistance to meet your business needs efficiently.

Yes, we typically require a minimum order quantity (MOQ) depending on the product category. This allows us to offer competitive wholesale pricing and ensure bulk availability for our retail and distribution clients worldwide.

We accept various secure payment options, including bank transfers, PayPal (for select regions) and other verified international payment gateways. All transactions are processed with transparency and invoiced accordingly with applicable VAT structure

Our electronics are graded as New, Refurbished or Second-Hand. Each grade reflects the physical and functional condition. For example, refurbished products are professionally restored, tested and certified, while second-hand items are fully functional with visible wear.

Most wholesale orders are processed and dispatched within 24 to 72 hours after payment confirmation. Larger or customized orders may require additional time and our logistics team will keep you updated throughout the fulfillment process.

We work under Marginal VAT, Standard VAT and Zero VAT schemes depending on the product and buyer’s eligibility. These options help businesses manage tax liabilities efficiently and improve profitability across bulk transactions.

Yes, we provide a proforma invoice detailing the order summary, applicable VAT and total amount. This allows businesses to review and confirm all details before proceeding with payment and order processing.

Returns are accepted under certain conditions, such as damaged, incorrect or defective items upon receipt. All return requests must be initiated within a specific timeframe and approved by our customer service team beforehand.